Profile

Detail-oriented and proactive professional with over 10+ years of experiences and a proven knowledge of end user support, technical writing and management information systems. Specific focus being in the Technical Writing, Database Management and Front End Web Design fields.

Use this link to view my portfolio.

Have a project? Have a question? Then please contact me.

Work

Convalescent Aid Society - Pasadena, CA, May 2013 – January 2015

• Copywriter, CMS Web Developer and Database Management: Creating literature for public promotion and internal use (flyers, banners, brochures, etc.). Database input and cleanup. Customer service and support. Lead on major redesign and relaunch of website.

University of Southern California - Los Angeles, CA, July 2010 – Dec 2010

• Technical Writer and Computer Lab Manager: assisting in the revision of Training Guides for employees, technical maintenance and diagnostic work of all software and hardware related to Computing Centers and training of new Student Operators (workers).

LRN - Los Angeles, CA, Jan 2007 – June 2009

• Application Support (Managed Services Team): cleaning, managing and maintaining user data manually and utilizing company database tools, designing, developing, implementing, customizing and updating Partner websites using HTML and other web design tools and helping to design, implement, maintain and update Partner modules (curriculums).

• Application Support (Centralized Services Team): Creating e-mail job text following company guidelines to Partner specifications, using various HTML enhancement tools, along with hand coding, daily interfacing with Partners, either individually or with LRN Project Managers, on email campaign requests, in a customer service role. Go to person for troubleshooting regarding LRN Partner site/HTML and bulk e-mail issues. Working with Centralized Services Team members to complete service requests in a timely and concise manner.

MedRule Business Solutions - Pasadena, CA, June 2004 – May 2006

• Technical Writer and IT Support Specialist: Solved or reported customers problems with proprietary software and/or clients computer issues, writing company Users Guide, Training Manual, and Computer Trouble Shooting Solutions Manual. Hand coding HTML and CSS of company Intranet site, as well as company Web Application FAQ and Customer Support module, as well as testing and logging bugs and other system issues.

Education

Bachelor of Arts, University of Nevada, Las Vegas - Las Vegas, NV, 1997 – 2003

Skills

* HTML5 * CSS3 * Adobe Creative Suite * WordPress * PHP * Javascript * jQuery * Bootstrap * FTP * Microsoft Office Suite *